State Farm® Insurance Agent Aquilas Zephir
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Larry Smith
November 20, 2024
5
out of
5
rating by Larry Smith
"Great customer service enjoy speaking to them"
Gene Smith
November 15, 2024
5
out of
5
rating by Gene Smith
"Had to make some changes with my car insurance. The changes were completed immediately. Great service."
We responded:
"Gene, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
barbara Walker
November 8, 2024
5
out of
5
rating by barbara Walker
"My experience with Mr.Zephir was very professional and that's a plus.He was very kind and answered all of our questions and phone calls.I would definitely recommend State farm to friends and family.Their a Great Team!"
Frederick Green
November 1, 2024
5
out of
5
rating by Frederick Green
"A+++ , need to join the winning team."
We responded:
"Frederick, we cannot thank you enough for your review. Here at Aquilas Zephir State farm, are greatest desire is Remarkable Customer Service. You matter to us, and we strive to keep you happy! - Aquilas"
SK Kellman
October 21, 2024
5
out of
5
rating by SK Kellman
"Nyla has been persistently patient as she offered consistent updates on the best comparable auto insurance rates. The information she shared was befittng to our needs for competitive rates & comprehensive coverage - Nyla was successful in helping us to achieve both. Nyla's professionalism, patience & dedication of time to ensure that we were fully informed & educated about the various Allstate offerings; definitely helped to solidify our decision to switch. We choose to do business where we're valued with personable service, competitive rates & great coverage! Kudos!"
Spencer Fenelon
October 16, 2024
5
out of
5
rating by Spencer Fenelon
"Best agent in the game! Aquilas was very thorough, informative, and personal throughout the process. He made sure to answer any questions that I had. 10 out 10 would recommend!!!"
Joseph Glasgow
October 15, 2024
5
out of
5
rating by Joseph Glasgow
"The most friendly, stress-free, professional team I've ever had the pleasure of experiencing. 5 stars aren't enough. I wish I could give them more"
Adequate Apparel
September 25, 2024
1
out of
5
rating by Adequate Apparel
"I have not spoke to Aquilas since i got my insurance. That was the beginning of this year. The ladies he have working for him is not doing their job. They they told me that they were dropping me August 5. I decided to get insurance August 3 since then they have been billing me and will not refund me for those payments. No one will let me speak to Aquilas. I still have rental insurance with them, but I will be taking My Business elsewhere. Bad communication on their behalf."
We responded:
"Thank you so much for taking the time to leave us a 5-star review! We truly strive to provide remarkable service to all our customers. We really appreciate your kind words and continued support! UPDATE 9/27/2024 Hi Adequate Apparel, we do appreciate your feedback. We know it has been very difficult and frustrating, as there are several layers leading to your concerns. As an Agency owner, I do my best to assist my clients, but as you know, it takes a team to help our great customers. And the ladies are phenomenal and caring with every interaction. When there are accidents and losses that lead to a policy being dropped, we do our best to work with our clients to help. The team has done their best to assist you and provide more information regarding your refund which is processed, and you will receive over the next 10-15 days. Please feel free to reach out anytime as you transition. We know it's difficult and we are still here to help! - Aquilas"
Hal Mitchell
September 18, 2024
5
out of
5
rating by Hal Mitchell
"I was helped with kindness in a very polite manner. They also made me feel very comfortable with any questions I had, and showed great knowledge. I am very pleased with the way all was handled and look forward to having my car insured by State Farm."
Michael Thomas
August 30, 2024
5
out of
5
rating by Michael Thomas
"Great service and a pleasure to talk to."
peggy cook
August 26, 2024
5
out of
5
rating by peggy cook
"Happy to share a very positive experience with State Farm in Atlanta, specifically Alanis Lorenzo with the Zephyr Insurance Agency. Alanis worked very hard to make changes on an HO6 policy to bring it in compliance with HOA requirements. I appreciated her staying on top of the situation until it was resolved. Thank you."
Michael Davenport
August 23, 2024
5
out of
5
rating by Michael Davenport
"Great customer service! Alanis is knowledgeable, helpful, and always responsive."
We responded:
"Hey Michael, Thanks for leaving us a 5-star review! We're so glad to hear that you had a great experience with our customer service. Claudy is amazing, right? We pride ourselves on having knowledgeable and responsive team members, and Claudy is definitely a shining star in that regard. It's awesome to know that she was able to assist you and provide the level of service you deserve. Thanks again for choosing Aquilas Zephir State farm, and we look forward to helping you out in the future. Have an amazing day, - Aquilas Zephir :-)"
Barry Blailock
August 21, 2024
5
out of
5
rating by Barry Blailock
"Alanis was most helpful in assisting me with premium options and coverages on my cars and home. Very courteous and most professional customer service!"
We responded:
"Hi Barry, Thank you for your wonderful review! We're thrilled Alanis provided you with helpful assistance and explored coverage options and coverages for your cars and home. It's fantastic to know that her courteous service made a positive impression. We appreciate your support. - Aquilas"
Shakira Jean Jules
August 13, 2024
5
out of
5
rating by Shakira Jean Jules
"My experience with State Farm was exceptional. Kierra, my agent, truly listened to my concerns as a college student and showed genuine care. She worked hard to find the best deals that provided me with coverage at an affordable price. Thank you, State Farm, and a special thanks to Kierra!"
We responded:
"Thank you for sharing your positive experience! We're delighted to hear that Kierra was attentive and helpful! Your satisfaction is our top priority, and we're grateful for your kind words. If you need any further assistance, don’t hesitate to reach out. - Aquilas"
Shann Mack
July 5, 2024
5
out of
5
rating by Shann Mack
"Kierra was VERY patient and thorough with my quote and establishing my new insurance policy. She left no stone unturned and made sure I understood the additions of my two vehicles. #FiveStarsHighlyRecommend"
We responded:
"Shann, thanks for leaving us a review! I’m glad to hear that Keirra was thorough when helping you establish and understand your new coverage. We know the importance of being informed and confident in your insurance! If you ever need further assistance, Kierra and the rest of our State Farm team are here for you! -Aquilas "
Samantha Rawlings
April 24, 2024
5
out of
5
rating by Samantha Rawlings
"Zephir was VERY thorough with my quote, explained every detail, and why certain numbers came to be. Ensured I understood what my plan was and gave me options on how I could even make it more affordable! Great experience! Highly recommend this agent!! If anyone has a bad review with him, it's probably because that customer was not being patient or was too demanding of something Zephir couldn't offer."
We responded:
"Hi Samantha, thanks for the five stars! We're thrilled to hear about your excellent experience with us. Our team aims to be thorough and transparent, and it's wonderful to know that we could personalize your coverage to fit your needs! -Aquilas"
Robin Watkins
April 19, 2024
5
out of
5
rating by Robin Watkins
"I had to change agents because my retired. I could not have ask for an agent that is equal to the one I had. I loved then had them for 48 years. Hope to have the agent I have now. They are very professional. They are quick to respond with questions. Everyone in office is very polite & cheerful when you call. You can hear the smile in their voice."
We responded:
"Thank you Robin for taking the time to leave our State Farm office a 5 star Google review, we greatly appreciate it! We are more than happy to provide you with professional and timey insurance services. We want our policy holders to feel like they are apart of our family and we are so glad to hear you had this experience with us. Thanks and have a great rest of your week! - Aquilas"
Tammy Rountree
April 8, 2024
5
out of
5
rating by Tammy Rountree
"The people here are wonderful and are very easy to talk to. They call you right back. Thank you for all your help."
We responded:
"Tammy, thank you for taking a moment to share your positive feedback about our team! It has been our pleasure to help you with your coverage. If you ever need further assistance or have questions, we're always here for you! -Aquilas"
Savanna Poole
March 14, 2024
5
out of
5
rating by Savanna Poole
"My state farm rep. Diana was so incredibly helpful getting our family insured and back on the road!!! I really appreciate her down to earth attitude!"
We responded:
"Hi Savanna, thank you for the five stars! It’s great to hear that Diana was helpful in choosing the right coverage for your family. Wishing you safe travels on the road! - Aquilas "
Ozzy Chappell
March 7, 2024
5
out of
5
rating by Ozzy Chappell
"Diana was a huge help, saved me money, got me better coverage, and was overall just very nice to talk to."
We responded:
"Hi Ozzy, thank you for your five-star review! We’re delighted to hear that Diana was a pleasure to work with and that she helped you find coverage tailored to your needs. Please reach out if you ever need further assistance with your insurance! - Aquilas"
Lamar Milligan
March 5, 2024
5
out of
5
rating by Lamar Milligan
"Kierra was simply amazing, made the process very smooth. I couldn’t have been more happy with the service provided."
We responded:
"Lamar, thank you for sharing your five-star experience with Kierra! It’s great to hear that she made the insurance process a smooth one! If you ever need further assistance with your coverage, we’re here for you! - Aquilas"
TM 2116
February 21, 2024
5
out of
5
rating by TM 2116
"The staff is amazing. Gianna and Quinn have been extremely helpful and very informative. Their customer service is awesome. They definitely need to be rewarded a $50k increase in their salary."
We responded:
"Hi TM, Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you found our staff amazing, especially Gianna! We couldn't agree more - she is truly a gem on our team. It brings us great joy to know that Gianna has been exceptionally helpful and informative throughout your interaction with us. We take pride in delivering outstanding customer service, and it's wonderful to hear that Gianna's dedication and attention to detail made a positive impact on your experience. We will definitely share your warm feedback with Gianna, as we know it will make her day. We appreciate your support and trust in our services, and we look forward to serving you again in the future. Warm regards, -Aquilas :-)"
Cameron Cooper
February 15, 2024
5
out of
5
rating by Cameron Cooper
"The Zephir Agency falls nothing short of Excellent!! You’re in very good hands if you choose to do business with them. Everyone I’ve dealt with at the office is very professional, friendly, and make one feel right at home! I’m glad to call them my insurance agency. Thankyou again to everyone there at the office! You have a longtime customer! -Cameron :)"
We responded:
"Hey Cameron, We cannot thank you enough for taking time out of your busy day to leave us a 5-Star review. Customers like you make our job so easy. We appreciate all your trust, continued loyalty and words of encouragement. We hope to always provide this level of service to you. This is our mission. Have an amazing rest of your week! - Aquilas, your State farm agent"
Jermaine Willingham
January 25, 2024
5
out of
5
rating by Jermaine Willingham
"Great customer service. I would call every day to hear her voice."
We responded:
"Hey Jermaine, Thank you for your kind feedback! We're thrilled to hear that you had a great experience with our customer service. At Aquilas Zephir State farm, providing exceptional service is our top priority, and we're glad to know that we met your expectations. Your satisfaction means a lot to us, and we appreciate you taking the time to share your positive experience. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you and providing you with the same level of great customer service - EVERY TIME! Warm regards, - Aquilas :-)"
Sherman Augustine
January 22, 2024
5
out of
5
rating by Sherman Augustine
"Quinn, and the entire staff, are professional, courteous, and attentive. I, highly, recommend this establishment."
We responded:
"Hello Sherman, We truly thank you for your 5-Star review. It makes a world of difference. Here at Aquilas Zephir State farm, we strive to provide the hightest level of service, care and professionalism. To hear you echo our core values in our review truly warms our hearts. Quinn truly does her best to uphold these standards daily. Thank you for being our customer! - Aquilas, your State farm agent"